Complaint procedure

             Complaints handling
1.1 We do our utmost to treat all our clients fairly. If you have any problem with our services (including any problem with a bill – for further details, see paragraph 19.4 above) you have a right to complain. If you are unable to resolve the problem with the individual dealing with the matter (or their supervisor) or the person managing our relationship with you, you should write without delay to the managing partner setting out the nature of your complaint.  

1.2 Lextel Solicitors is committed to high-quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact Mr Sharif Amin on 01206 523714 or info@lextelsoicitors.co.uk  

1.3 We have a complaints procedure, a copy of which is available on request. We will endeavour to deal with any complaint as soon as practicable. If we are unable to resolve the complaint between us, you have a right to refer the issue to the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ or by email to: enquiries@legalombudsman.org.uk. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). The act or omission, or when you should reasonably have known there was cause for complaint, must have been after 5 October 2010. Please note that the Legal Ombudsman may consider complaints from prospective clients in certain circumstances but may decline to deal with complaints from certain types of clients. For further information you should contact the Legal Ombudsman on 0300 555 0333 or at www.legalombudsman.org.uk/.