Complaints Procedure
Complaints Procedure
At Lextel Solicitors, we strive to provide the best possible service to our clients. However, if at any point you become unhappy or concerned about the service we have provided, we want to hear from you. We take all complaints seriously and will do our best to resolve any issues as quickly and fairly as possible.
In the first instance, it may be helpful to contact the solicitor who is working on your case to discuss your concerns. We will do our best to resolve any issues at this stage. If you would like to make a formal complaint, please follow the steps outlined in our complaints handling procedure below.Making a complaint will not affect how we handle your case.
Complaints handling procedure
If you have a concern or a complaint, please contact us as soon as you are aware of the problem so this can be addressed.
Contact details:
Head office:
B13-14, 129 Mile End Road, London E1 4BG,
Branch office:
Stifford Centre, 2-6 Cressy Pl, Stepney Green, London E1 3JG
Contact person: Sharif M N Amin or Imran Khan.
Telephone: 020 7780 9394, 020 7790 3632
Email: [email protected]
What will happen next?
If you are still not satisfied, you can then contact the Legal Ombudsman at Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ or call 0300 555 0333 about your complaint. Any complaint to the Legal Ombudsman must usually be made within six months of receiving our final response.
What to do if we cannot resolve your complaint
If we are unable to resolve your complaint, you can contact the Solicitors Regulation Authority (SRA) to raise your concerns. The SRA can help if you are concerned about our behavior, such as dishonesty, taking or losing your money, or treating you unfairly because of your age, a disability or other characteristic.You can contact the SRA at https://www.sra.org.uk/consumers/problems/report-solicitor.page
Alternatively, the Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- And no more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
You can contact the Legal Ombudsman at:
- Visit: www.legalombudsman.org.uk
- Call: 0300 555 0333 between 9am to 5pm.
- Email: [email protected]
- Legal Ombudsman
- PO Box 6806
- Wolverhampton
- WV1 9WJ